GuideMind Account Deletion
Delete your account in the app
The fastest way to delete your GuideMind account is inside the app:
- Open GuideMind.
- Open the left drawer from the Home screen.
- Tap Delete account or Delete guest data.
- Confirm the deletion request.
This removes your GuideMind user data and triggers deletion of the related Firebase Auth account, subject to legal retention requirements.
If you cannot access the app
If you cannot open GuideMind, you can request deletion by contacting us.
Please send your request to privacy@softina.fi and include any identifying details you still have, such as:
- the email address used for your GuideMind account,
- the sign-in method you used (Apple, Google, email, or guest),
- the approximate date you created the account,
- any other details that can help us locate the correct account.
Do not send passwords, payment card numbers, or other secrets.
Email deletion request